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Our return policy is very simple. If the product is not a custom made to order item you have 30 days from the date of purchase to return the item. You pay the shipping back to us. Even though the original Shipping was probably free we will need to charge you for what we actually paid for the shipping originally. The customer is responsible for a shipping Insurance to protect any loss incurred on a trip back to us. The item must be in new unused condition. We will need to refuse any shipments that are damaged.